Help Center

Find answers to all your questions here! Our FAQ section covers everything you need to know about our products, shipping, returns, and more. Get quick, reliable information to enhance your shopping experience.

1. How to Identify Real Silk: Expert Tips and Techniques

Discover expert techniques to differentiate genuine silk from fakes. Learn key characteristics such as texture, sheen, and burn test results. Gain essential knowledge for confident silk purchases and avoid counterfeit products. Ideal for both seasoned buyers and newcomers to the world of silk - SilkSilky, the natural silk expert around you.

2. The Benefits of Silk: Luxurious Comfort and Timeless Elegance

Explore the unparalleled comfort and elegance of silk. Discover its natural hypoallergenic properties, luxurious feel against the skin, and ability to regulate body temperature. Perfect for enhancing sleep quality and maintaining youthful skin and hair. Embrace the indulgence of silk bedding, clothing, and accessories, elevating everyday luxury to new heights.

3. The Art of Silk Production: From Cocoon to Couture

Delve into the intricate world of silk production. Uncover the centuries-old craftsmanship involved in cultivating silkworms, harvesting their cocoons, and spinning the delicate fibers. Follow the journey from loom to finished fabric, highlighting the meticulous weaving techniques that create silk's renowned luster and strength. Gain insight into sustainable practices and ethical sourcing, ensuring every silk creation upholds the traditions of quality and craftsmanship.

4. Caring for Silk: Essential Tips for Long-lasting Beauty

Master the art of silk care with expert tips. Learn gentle washing techniques, the importance of hand washing, and avoiding harsh chemicals. Discover how to store silk garments properly and handle stains delicately. Preserve the softness and sheen of silk for years to come, ensuring each piece remains a timeless investment in elegance and sophistication.

Product Information

Why is Silkisi?
The initial goal of ilkisi is simple. We hope you sleep better and live healthier every day.
As we all know, good sleep can bring positive effects to our physical health, emotions, brain functions and so on. We use the best quality silk fiber to guarantee you the most luxurious and comfortable silk products for your sleep.

Are your products 100% pure silk?
Yes!
All Silkisi products are made from ultra-luxurious 100% Pure Mulberry Silk (Except for some loungewear products, they are made of silk knitting, These products still contain enough mulberry silk, please read the product description).
We use the highest grade (6A) long fiber mulberry silk, and enforce the strictest quality guidelines, including non-toxic dyes.

What does Momme mean?
Instead of thread count, silk fabrics use momme – i.e. fabric weight to measure the quality of silk fabrics.
Momme weight describes the weight of 100 yards of silk, 45 inches wide, in pounds.
Higher momme means there are more strands of silk per 100 yards of fabric, therefore making the product heavier. So if we weigh that fabric, and say it’s 19 pounds, the momme would be 19-momme.
The higher the momme, the higher quality and more durable the fabric is. Momme can range anywhere from 11-momme to 40-momme.
Usually 19Momme and 22Momme are the most popular.

What are some benefits of Silk?

Silk offers more than just an elegant feel - it provides tangible benefits as well. It stimulates the immune system, gets rids of stress, gives an extra boost of energy in the morning, gives a fresh and rested look, and gets rid of the dark circles under the eyes.

It breathes. Your head and hair won’t get smothered or overheated.
It’s hypoallergenic. It’s naturally resistant to fungus, mold, mites, and allergens.
It doesn’t involve synthetic materials. It’s a natural fiber, for those who wish to keep their beauty routine all-natural.
It might help with your complexion. Got acne? Try a silk pillowcase and see if that doesn’t help it clear.
Temperature regulation. Silk is a naturally temperature-regulating fabric that makes it breathable so it’s never too hot or too cold in any situation.

Is silk easy to care?
Absolutely!

Choose a detergent designed for use on silk (we recommend pH-neutral liquid detergent). It’s important that you use a detergent that doesn’t contain enzymes or bleach that will damage your silk products. Machine wash cold on a gentle cycle.

When it comes to drying silk, air drying is ideal.

How to fix a stuck zipper?

Sometimes, zippers may stop working because a bit of the surrounding fabric gets caught in the teeth. Inspect the garment or accessory closely for snags, folds, tangles , and other signs of a hangup.

Once you’ve located the snag responsible for blocking the zipper, take hold of the fabric around the obstruction and give it a gentle tug. If the snag is especially small, using a pair of tweezers may help you get a better grip. Pull the fabric in the direction opposite the way the zipper runs and hold it.
Try work the zipper up and down. Keeping your hold on the snagged fabric, begin gently pulling the zipper tab. Try sliding it in both directions to see if the fabric releases. In most cases, constant tension, small movements and a little patience will be enough to clear the zipper teeth.

Returns & Exchanges

How do I make a return?
We accept returns postmarked within 30 days of the original purchase date. For more details please contact us here.
The following items cannot be returned, refunded or exchanged : ① Items On Clearance, ② Used Products (pajamas/accessories/comforters/bedding), ③ Silk Face Mask/Coverings/underwear, ④ Customized Items,⑤ Gift Wrap Boxes,⑥ Gift Cards/Free Gifts,⑦ Silk Detergent.
Items must be returned unworn, unwashed, undamaged with all original tags attached. We do not accept a returned item that's worn, damaged, washed or altered in any way.
Please note that we CANNOT cancel orders which have been shipped out. Therefore, please wait for your package to arrive and you may either keep it or contact us to return for a refund

Note: Please make sure that you contact us first and will return the package to our agreed return address. Or it will affect the processing of your return. We do not accept returned items that were sent back by you directly without checking with us first.

Do I have to pay for return shipping?
For non-defect returns, we will reimburse for the price of goods only. You will be responsible for the return postage for the additional returns, and you are suggested to choose the economical way to return.

Please pre-pay freight costs for returned items. In the case of a manufacturer's defect, we will reimburse you for your return shipping costs.

Please contact us and attach clear photos of the items that verify a quality issue first. Please follow the instructions that are provided by our customer service team.

Can I return only top or bottom of the pajamas?
We are sorry that we do not accept returns or exchanges of only pajamas' top or bottom.