Returns and Exchanges

Return & Exchange Policy

Products sold by SILKSI, unless otherwise stated, are guaranteed a 14-day return policy after the date you received your order under legitimate conditions*.
If you would like to exchange an item, please return it within 14 days of receiving your order. Exchanges are available for the same item (at the same price) in a different colour or size. Once we receive your return, we will process the exchange promptly.

General Return Policy

1. You must submit all return requests within 14 days of receiving the item.
2. The following items cannot be returned, refunded, or exchanged—① Items on clearance, ②Silk underwear, ③Customized items, ④Monogrammed items, and ⑤Face masks .
3. Returned items must be unworn, unwashed, undamaged with all original tags attached. We do not accept returned items that have been worn, damaged, washed, or altered.Once the non-returnable tag is removed, we cannot guarantee that your item(s) can be returned or exchanged normally.
4. If you receive a product that is damaged in shipping, defective or that is not the product you ordered, we will cover your shipping fees for qualified returns or exchanges once confirmed.
5. Returns with unpaid postage or freight collect will not be accepted.

Order Changes & Cancellations

1. Before shipment: You may cancel or modify your order free of charge.

2. Before shipment: You may cancel or modify your order free of charge.

3. Once your order is canceled, a full refund will be issued to your original payment method.

Refund Calculation:

1. No promo or discount used: Refund equals the original item price on our website.

2. Promo or discount applied: Refund equals the final amount you paid for that item.

3. Shipping fees are non-refundable.

Refund Processing Time

After we receive and inspect your returned package, your refund will be completed within 14 working days.
Refunds can only be issued back to the original payment method.